Contact Us

This page explains how to contact Non Gamstop Casinos, what we can help with and, just as importantly, what we can't. We are an independent review site. We don't run casinos, hold player accounts or handle money, so we can't see your balance, release a withdrawal or settle a dispute with an operator.

Look for a contact form, email address or "Contact" link in the site footer or navigation. We don't publish a phone number or live chat, and we haven't listed any contact details here that we can't confirm.

What you can contact us about

• Corrections: a bonus term, payment method or licence detail on one of our pages looks out of date or wrong.
• Feedback on a review: something was unclear, missing or unfair to a casino or to readers.
• Questions about how we work: how we assess casinos, how rankings are set or how the site is funded. Our About Us page covers the background.
• Business or editorial enquiries: please say who you are and what you are proposing. Commission does not buy position in our lists.
• Reader reports: you had a problem with a casino we list and want us to know about it.

What we can't help with

If your question is about your own account, please take it to the operator or to an independent body. We aren't able to:

• chase a withdrawal, bonus credit or deposit on your behalf;
• reverse a self-exclusion or remove you from GAMSTOP;
• judge a dispute over wagering requirements, identity checks or closed accounts;
• guarantee an outcome with any casino, or confirm your personal eligibility to play.

Before you write: a quick checklist

1. Tell us the page or casino you mean, for example Betmica, Kikibet or Betninja.
2. Quote the exact wording you think is wrong and, if you can, link to the casino's own terms page.
3. Say when you saw it. Bonus terms change, and our information was last checked on 1 October 2026.
4. Don't send passwords, card numbers, full ID documents or bank details. We will never ask for them.

If you have a problem with a casino

Start with the casino's customer support and keep copies of chats, emails and screenshots. Then use its formal complaints procedure, which should be set out in its terms. Be aware that many sites we cover hold overseas licences rather than a UK Gambling Commission licence. This can mean UK protections, such as the usual route to a UK-approved dispute resolution service, may not apply in the same way. Check the licence and complaints route before you deposit. Our Terms and Conditions explain how you should use the information on this site.

If gambling is becoming a worry

You don't need to contact us first. GamCare offers free, confidential support through its National Gambling Helpline on 0808 8020 133. GAMSTOP lets you self-exclude from UK-licensed sites, and blocking software can add a further barrier on your devices. Our Responsible Gambling page lists limits, self-exclusion options and support organisations. You must be 18 or over to gamble.

What to expect after you get in touch

We read every message about accuracy and aim to check the claim against the casino's current terms. We can't promise a reply to every message or a set response time, and we may not answer messages that only ask us to resolve an account dispute. If we find an error, we will correct the page and update its date.

To compare casinos before you decide anything, see our main guide to non GamStop casinos in the UK.